Warranty & Return

At ProKennex Pickleball, we offer the highest quality pickleball paddles backed by top notch customer service.

Register your paddle (registration is required to have your paddle covered by our warranty policy).

If you are experiencing any issues with your paddle and would like to discuss a return or exchange, please fill out the return form which can be found HERE.

For more information regarding our Warranty and Return Policy please see below.

 

Return Policy / 30-day Trial Period:

All paddles have a 'No question asked' 30-day money back guarantee. If for whatever reason you don’t love the paddle, simply submit a return request via the form here to process your return paperwork. We just ask that you cover the cost of shipping the paddle back. Once the paddle is received in California we will process the exchange or refund the day it arrives.

 

Warranty Policy:

All paddles have a 1 Year Warranty against manufacturer defects.

Some individuals like a new paddle every 3 months, others 1 year and some up to 3+ years.

But as with anything, there are wear and tear components: The edge guard is a protective barrier that adds perimeter weighting (but from normal use will get scraped and eventually loosen from repeated contact with the ground) and need to be replaced. The grip is another item that over time, again depending on how often you play may need replacement.

These latter points are considered wear & tear.  Not a manufacturer's defect.

Feel free to contact us with any questions or concerns.

  • All paddles have a 1 Year Warranty against manufacturer defects and workmanship of the paddle.
  • Paddles should be registered within the first 14-days of purchase.
  • Warranty is non-transferable and only valid to the original purchaser.
  • Proof of purchase is required (bank & credit card statements can be used).

ProKennex may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.

 

What is not covered by the warranty?

Please note: If any of the below occurs, please still contact us and we will see what we can do to take care of you.

  • Normal wear and tear, abuse and negligence.

  • Any modifications made to the paddle after purchasing.

  • Fading of graphics.

  • Hitting other objects (other than the pickleball) such as the ground or other paddles (this can weaken the paddle or loosen the trim).

  • Not being the original purchaser.

  • Buying from a non authorized ProKennex dealer.

 

How long should a paddle last?

Paddles themselves depend on how often and how hard you play.

Some individuals like a new paddle every 3 months, others 1 year and some up to 3+ years.

But as with anything, there are wear and tear components: The edge guard is a protective barrier that adds perimeter weighting (but from normal use will get scraped and eventually loosen from repeated contact with the ground) and need to be replaced. The grip is another item that over time, again depending on how often you play may need replacement.

These latter points are considered wear & tear.  Not a manufacturer's defect.